Company Description
Dropbox is a special place where we are all seeking to fulfil our mission to design a more enlightened way of working. We're looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn't it be great if our working environment-and the tools we use-were designed with people's actual needs in mind? Imagine if every minute at work were well spent-if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace - the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you'll join us on the journey.
Team Description
The CX Social Media and Community (SoCo) team is a passionate group within Customer Experience (CX) dedicated to fostering a thriving Dropbox user community. They manage our online user forum, where they spark meaningful discussions that help users unlock the full value of Dropbox products. By acting as a bridge between users and stakeholders across the company, they ensure the customer voice is heard and valued, ultimately contributing to a more exceptional user experience.
Role Description
We are seeking a Business Systems Administrator who will work closely with our CX Social Media & Community Managers to deliver high quality improvements to our online community, ensure that the platform is up to date and performing to an excellent standard, and manage any projects for the community and social media support. Our main targets for the platform this year is to update our UI and UX, ensure a smooth upgrade of our new community software, continue to improve and optimise SEO and foster deep and meaningful relationships between Dropbox staff and our users.
This is a fully remote role on a 12 month contract
Responsibilities:
- Manage web projects from inception to launch, coordinating with cross-functional teams.
- Facilitate launch of new relationship management software for CX social media.
- Work closely with web developers to assist with implementation of new features, fixing bugs, and ensuring site functionality remains stable.
- Conduct thorough testing of our community to ensure it is bug-free and functions as intended across various devices and browsers.
- Collaborate with community managers, developers and web designers to improve usability.
- Day to day management of tools used by the community and social media team.
- Implementation and design of processes supporting the community and social media team goals.
Requirements:
- Proven work experience as a Business Systems Administrator, IT Business Analyst, Technical Business Analyst or similar role.
- BA/BS degree or equivalent practical experience, with two or more years working in a similar role
- Experience with Khoros / Lithium communities would be a bonus
- Alternatively, experience with other online communities or social media sites would be appreciated. - Good understanding of the web development process (design, development and deployment) as working closely with software developers will be expected.
- Experience with managing complex projects.
- Experience in collaborative environments and working with remote business partners.
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
Nice to Have:
- Understanding of layout aesthetics - Experience or interest in UX/UI or design would be a bonus.
- Knowledge of SEO principles.
- Familiarity with software Atlassian, Google Analytics, and Content Management Systems (CSM)
Note: Please apply only if you are currently in this location and eligible to work full-time in Ireland.
(only Shortlisted candidates will be contacted)
For further details and interest in discussing further, reach out to me here or at [email protected]
