Cloud Support Associate
We are currently recruiting for Cloud Support Associate to work with our client SAP. This is a hybrid, 12month contract position based in Galway.
Within this role you will:
Be part of a global, tight-knit team of professionals, working collaboratively to provide solutions to customers.
Learn new skills and technologies that will open paths to many new possible careers.
Get involved with SAP's active Community and experience what it is like to be early talent at one of the biggest software companies in the world.
Innovate and create new tools that will help SAP run simple. Anything you can think of to make the business run better will get SAP support. Join the global SAP Family and become an ambassador for the Support Organization. This role includes:
1) Incident Solving:
- Resolve known errors by means of SAP Notes, Knowledge Base articles, info docs derived from solved customer incidents, documentation, WIKI, or verifying customized entries or hardware parameters.
- Perform root cause analysis and provide solutions.
- Achieve a good level of customer satisfaction.
- Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching
- Share and document knowledge through creation of WIKI entries and Knowledge Base articles
2) Additional Tasks:
- Participate in weekend support/ 24x7 support activities
- Report errors to development organizations
- Participate in Knowledge Management (WIKI content, Knowledge Base Articles)
3) Support without Incidents:
- Participate in projects aimed at achieving the organizational vision.
- Carry out new tasks as requested e.g. participate in Real-time support (chat) in cooperation with an experienced support engineer.
Experience required :
- Experience working in Customer Service and Support environment
- Experience in SAP CRM, HCM, SAP ERP or other vendor ERP solutions
- University degree or College diploma program in Computer Science, Business and Technology, or related areas.
- Excellent diagnostic and technical analysis skills
- Solid understanding of Internet technologies
- Ability to assess, plan and troubleshoot while collecting information about the customer issue
- Familiarity with general IT concepts, Web Service, general business terms and processes
Advantage to have :
- Object-oriented programming (Java, C++, ABAP, etc.) and programming logic
- SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP BusinessObjects, etc.)
What Manpower @ SAP Offer:
In addition to a fantastic flexible work environment, this role offers 22 days annual leave, plus your birthday off, and free lunch (office working) among its benefits.
