Job Title: VDI Consultant
Job type: Contract
Job Location: Remote
Company Overview:
It is an organization of 190 countries, working to foster global monetary cooperation, secure financial stability, facilitate international trade, promote high employment and sustainable growth, and reduce poverty around the world.
The Role:
Our client is looking for a VDI support administrator to manage the environment, provision resources based on business requirements and provide guidance and support to level 1 and level 2 engineers as well as end-users. The candidate will collaborate with various teams within the organization to deploy new solutions and troubleshoot or resolve underlying issues.
Responsibilities:
Core responsibilities include (but not limited) to the following:
1.Infrastructure Management:
- Manage multi-user and single-user session machine catalogs for different user groups
- Install and configure VDI software on servers
- Deploy and virtualize applications
- Test and validate VDI functionality before deployment
- Monitor VDI server performance and resource utilization
- Troubleshoot connectivity issues related to virtual desktops and engage external vendors for swift resolution
- Manage and troubleshoot user profiles
- Migrate VDI workloads and upgrade master images used for catalogues
- Generate scripts and templates for automatic provisioning of resources
2.Virtual Desktop Image Management:
- Creating and maintaining standardized virtual desktop images (gold images)
- Updating and patching virtual desktop images with latest security updates
- Managing different virtual desktop templates and content libraries for various user groups and ensure that these templates/images are synchronized with external sites
- Collaborate with stakeholders to assess VDI needs and improvements to image
3.User Access Control:
- Provisioning and managing user access for virtual desktops and applications
- Access and permissions control
- Environment lockdown through policies
- User profile management and validating profiles are in sync between sites
4.Security Management:
- Implementing security policies and procedures for the VDI environment
- Monitoring for security threats and vulnerabilities
- Vulnerability patch management of master images and static pools, ensuring compliance with security standards
- Managing user access controls and data encryption
- Manage policies within the Citrix DaaS
5.Troubleshoot and Support:
- Works in tickets system to solve escalated issues
- Diagnosing and resolving issues related to virtual desktop access and performance
- Providing technical support to end-users and providing support for Tier 3 or Tier 2 groups
6.Documentation and Reporting:
- Ability to compile network diagrams and flow charts
- Generating reports on VDI performance and usage metrics
- Maintaining detailed documentation of VDI configuration and troubleshooting procedures
- Manage and Create KB (Knowledge Base) articles used by Tier 1, Tier 2
- Provides documentation, processes and technical training to Tier 1, Tier 2 admins
7.Change Management:
- Submitting Change Management request for deployment of changes on the environment.
Experience:
The ideal candidate would possess the following:
- Minimum seven years of recent experience in VDI management
- Management of multi-user and single-user session machine catalogs for different user groups
- Management and troubleshooting of user profiles
- Migration of VDI workloads and upgrading master images used for catalogs
- Vulnerability patch management of master images and static pools, ensuring compliance with security standards
- Ability to support various database platforms and learn new technologies as needed
- Ability to compile network diagrams and flow charts
- Demonstrated hands-on experience of progressive experience in desktop or server engineering
- Experience with cloud infrastructure resource management
- Experience with cloud security best practices
Skills:
In addition to the knowledge and hands-on experience with managing and configuring VMware and Citrix VDI environments, the position requires hands-on experience in the following areas as they relate to VDI platform management:
- Azure Cloud Infrastructure (firewalls, networking, policies)
- PowerShell scripting
- Group Policy Objects
- Windows (10, 11) OS and Windows Servers OS 2019 and 2022
- Imaging process (SCCM/Intune)
- Virtualization platforms (VMWare, Hyper-V)
- Software distribution platform (SCCM)
- Strong understanding of networking concepts and protocols
Education:
- Advanced university degree in computer science, engineering, mathematics, or related field of study or equivalent, plus a minimum of 3 years of relevant professional experience; or,
- Bachelor's degree in computer science or a related field of study plus a minimum of 7 years of relevant professional experience is required
If you are interested in this role or would like to discuss it further, please call Nidhi at +353 1 645 5244 or email [email protected].
